AGENT · SERVICE DESK
The queue triages, classifies and routes itself, while backstage work is resolved before your team steps in.
What goes offline: The legacy ticket system, the email queue and the manual classification built on top of it.
triages, classifies and resolves backstage work · user-facing responses require approval · size M · 3–5 weeks
What runs autonomously and what requires approval
RUNS BACKSTAGE
- Classifies tickets by actual intent
- Routes to the right owner and queue
- Resolves reversible backstage work
- Drafts the response and attaches evidence
REQUIRES YOUR APPROVAL
- User-facing responses
- Closing critical tickets
- External escalations
How this agent goes live
- 1
Diagnostic (free, 3 minutes)
Point to one application or process. Get the likely agent size, autonomous scope, approval boundary and the cost baseline for what goes offline.
- 2
Parallel (the agent shadow-runs)
Before cutover, the agent runs beside the current system and outputs are compared against acceptance criteria agreed in advance.
- 3
Evidence-led cutover
Cutover occurs only after blockers are cleared or exceptions are approved, rollback is tested and the Evidence Pack is complete. You keep control through the Trail and Brake.
Not an AgenticosCore client result or a guarantee.
Frequently asked questions
What can the agent do without asking me?
Reversible backstage work: read, triage, enrich, reconcile, route, execute and record. Production, privileged access, money and irreversible actions wait for approval.
What if the target system has no API?
We qualify a reliable read path during the Diagnostic. If none exists, the size is reduced or we decline the case.
How do I see what it did?
Through the Trail: who did what, when and under which rule, generated per action.
What if I want to stop?
The Brake stops the agent immediately, without a support ticket.