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THE AGENTS

Eight technology jobs. Each begins with one question: what goes offline?

We do not rewrite the legacy system. We retire its work. Every agent has an explicit job, House Rules and an action-level Trail.

Access & Identity · size M

Access requests handled immediately, with policy applied and an audit-ready trail — without adding to your team's queue.

Goes offline: The homegrown access portal, the permission-matrix spreadsheet and the approval flow that lives in email.

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Alerts & Incidents · size M

Alerts triaged, enriched and classified as they arrive — your on-call team wakes up for real incidents, not noise.

Goes offline: The Word runbook, the on-call script and the alert console nobody watches anymore.

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Integrations & Data · size M

Data onboarding that took weeks now takes hours, with validation and reconciliation completed before review.

Goes offline: The homegrown ETL, point-to-point integration and the person who runs a script every night.

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Service Desk · size M

The queue triages, classifies and routes itself, while backstage work is resolved before your team steps in.

Goes offline: The legacy ticket system, the email queue and the manual classification built on top of it.

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Data Backoffice · size P

Clean records, closed reconciliation and a ready report before you ask — every day, at the same time.

Goes offline: The master spreadsheet, manual close routine and improvised master-data process.

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Documents & Contracts · size P

Documents read, data extracted and clauses checked against policy — with outliers marked for human review.

Goes offline: The shared folder with manual review and the compliance form completed by hand.

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Legacy Sunset · size G

The legacy application goes offline without a leap of faith: shadow run, output comparison, then cutover only when the numbers match.

Goes offline: The legacy application itself — after a Parallel run proves the agreed match rate.

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Operations & Release · size P

Release verification runs the same way every time, with evidence assembled and failures exposed before they become incidents.

Goes offline: The spreadsheet checklist, stale runbook and tribal-memory release process.

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